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Appointments

diary_appointmentAll consultations are by appointment. Telephone consultations are not available at this surgery. To book an appointment you can either telephone us on 01484 710853 or call in at reception (Note: reception desk is closed between 13:00 – 14:00). Appointments for urgent conditions will be made the same day please ring at 08:30 for these.  For non-urgent problems you will be offered the next available appointment.

Appointments will be offered with the next available doctor or with the nurse practitioner. When booking an appointment you can request which doctor you wish to see, however you may have to wait longer to see the doctor of your choice.

Please note that when booking an appointment online you are not required to add a reason for the appointment. If you choose to do so then staff will have access to this through the appointment book

Appointments Structure

  • Routine appointments have a 10min slot time. These can be booked in advance over the telephone or at the reception desk.
  • Urgent appointments have a 5min slot time. These can only be booked on the day for symptoms or problems that are urgent in nature and cannot wait for a routine appointment.
  • Double Appointments The doctors try to deal with just one problem in an appointment. If you have two or more separate problems, which you wish to discuss with the doctor, then please let the reception staff know at the time of booking your appointment so that they can arrange a double slot time if possible.

Minor Operations

If the doctor requests for you to make a minor surgery appointment then it will be booked with Dr Featherstone in a minor op clinic that runs once a month. If the clinic is full we will put your name on a waiting list and you will be contacted and offered an appointment when the next clinic is set up.

Telephone Advice

If you need advice over the telephone from a doctor or nurse please contact the surgery. The receptionists will take brief details and will organise for someone to contact you. Messages can be taken by reception throughout the day.

Chaperones

During consultation with a doctor it may be necessary for you to be examined. In accordance with Calderdale Primary Care Trust policy, a chaperone will be available if required; this is a person whose role is to be a witness for both a patient and a medical practitioner. Please ask the doctor or nurse if you would prefer a chaperone to be present during an examination.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you miss several appointments without good reason this adversely affects the care of our other patients and we may not been able to keep you on our list.

 
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